The hardware retailer has argued that care needs to be taken when travelling with a pot of paint
B&Q customers are calling for the retailer to take action after paint pots spilled open and "ruined" their cars. The DIY retailer has argued that care needs to be taken when travelling in a motor with a pot of paint as they hit back against complaints - but shoppers remain frustrated.
Adam, from Bradford-on-Avon, Wiltshire, said: "I put it in the front passenger footwell. I was going up the hill about one mile away from mine, I wasn't driving aggressively. Adam added: "My partner was in tears and panicking because she uses it for work. She was angry and gutted, she was wondering what she was going to do."
After being contacted, B&Q said they were sorry to hear about Adam and Jasmin's experience, but that the paint cans need to be handled with care, and some of their tins come with warnings on. They added that when there is a "rare" spillage, they try to properly assess the incident to understand how it happened, and if there was anything they could have done to prevent it.
According to Adam, the car is stained and the couple had to throw out the floor mats while it "still smells". He added: "I can't be in the car for too long because of the fumes." Other B&Q customers, meanwhile, have reached out to the chain on social media, claiming to have the same issue, and not being refunded. One wrote: "So today I bought a tin of Valspar paint from B&Q that I had mixed. I put the tin on the floor behind passenger seat thinking this is the most secure place.
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