Avanti boss apologises for 'terrible' Manchester service and promises return to 'normal' for Christmas in brutal BBC grilling
An Avanti boss has apologised for the rail operator's 'terrible' service but insisted they are the right company to run the operations during a gruelling interview this morning.
READ MORE: Customers say they are STILL struggling for tickets as the clock ticks on Avanti West Coast Mr Robinson asked Mr Scott whether transport minister Anne-Marie Trevelyan's blasting of Avanti services as 'terrible' was a 'good word'. Mr Robinson slammed Avanti as 'objectively the worst line in the country' according to data about trains that don't run, and asked why the situation was 'so much worse' than on any other rail lines.Mr Scott said he was 'very, very sorry' for the current state of Avanti services, and admitted that they are 'letting our customers down' and 'not giving the communities that we serve the service they deserve'.
Mr Scott insisted that Avanti had a 'pipeline' of 100 new drivers coming out of training in a move that he said will allow the operator to get back to a 'near-normal' timetable 'soon' - with services from Manchester set to return to three trains an hour and run 'completely normally'.
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