The manufacturers of a popular diabetes app have removed it from the App Store after it broke.
David criticised Abbott for not "acting as quickly as they could have done" and said he was considering using a rival productDiabetics using a popular app have been left without their usual way to monitor blood sugar, after an update caused it to stop working on some Apple devices.Abbott, which manufactures the FreeStyle Libre device, says it is the top sensor-based glucose monitoring system used worldwide.
"I've spoken to [Abbott] many times as this sort of thing has happened before. They told me to delete the app, turn the phone off and on and reinstall… but when trying to redownload it they'd taken it off the App Store so I couldn't download it. By monitoring glucose levels in real time, people can make better-informed decisions about when to eat or exercise.
Abbott said the problem emerged after it updated the LibreLink app to give users a significant quality-of-life improvement, removing the need to manually scan the disc with a device. People without these sensors have had to resort to taking between four and 10 finger-prick tests per day to monitor their levels.
"The data also goes to my wife, so if something happened she'd know, but I don't know if that is going to happen at the moment. I'm sure there are going to be people who aren't getting critical alerts about their loved ones."
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