Amazon is attempting to disrupt health care, the largest, most lucrative and hellishly difficult businesses in America
into biotech research. But Amazon is now busy creating the most ambitious offering of them all. Two days before Mr Jassy’s statement, on November 15th, it launched “Amazon Clinic”, an online service operating in 32 states that offers virtual health care for over 20 conditions from acne to allergies. Amazon describes the new service as a virtual storefront that connects users with third-party health providers.
These latest moves complement existing assets that Amazon has. Its Halo band is a wearable device that monitors the user’s health status, and which went on sale in 2020. In 2018 it bought PillPack, a digital pharmacy that is now part of Amazon Pharmacy, for $753m. Amazon Web Services launched specific cloud services for health care and life science companies in 2021.
The company is betting that primary care will become more digital. And it is likely that it will seek to integrate these services with other parts of Amazon’s health care offering. Amazon Clinic’s new users can buy drugs from Amazon Pharmacy. Over time the firm could add features to the Halo band that give people reminders to take medicine or set up clinics in branches of Whole Foods, the supermarket chain it acquired in 2017.
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