Train station ticket offices to be almost entirely scrapped across England.
This caller questions Mick Whelan on high train ticket prices
Transport Salaried Staffs Association interim general secretary Peter Pendle said: "We are clear the Government will face strong opposition from this union on the totally unnecessary mass closure of ticket offices. "RNIB research shows that only 3% of people with sight loss said they could use a ticket vending machine without problems and 58% said it was impossible."
"With just 12% of tickets being sold from ticket offices last year, and 99% of those transactions being available on TVMs or online, our proposals would mean more staff on hand to give face-to-face help with a much wider range of support, from journey planning, to finding the right ticket and helping those with accessibility needs.
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