The mum had booked a seven night stay at the Edinburgh city centre property in August but was left disgusted by the cleanliness levels throughout the two-bedroom property.
A mum who forked out £2750 for a ‘luxury’ Edinburgh Airbnb property has hit out after making a series of shocking discoveries including urine on the toilet seat and mould in the fridge.
After being contacted by Edinburgh Live, a token of £750 - less than half of the full amount the disappointed tourist paid - was given as a goodwill gesture but the woman is still fuming and would like the listing to be taken down. She explained: "When we arrived, we found there was urine and a wipe in the toilet which did not bode well. As it was the festival, we just dropped our bags and headed out and went straight to bed on our return.
"There was dust and screws littering the windowsills under the shutters. On the fire surround, there was a stain from a cup. The bathroom was also in desperate need of cleaning: both toilet and basin pedestals were dirty, and there was a disgusting toilet brush holder, we didn't want to touch the brush.
"Through telephone calls and messaging it became clear that because I did not complain within 72 hours of arriving, I had no entitlement to support my complaint. I did not know this; it was not included in any emails to me, but it is, of course, in the Airbnb terms and conditions when you look for how to complain. Who looks at that when they go on holiday?"
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