'The suppliers are telling us they're fully stretched in terms of telephone calls and they're being inundated'
The £600 payments will be sent to bank accounts or via vouchers in the post, depending how you pay your bills
Its director, Pat Austin, said she also had questions about how payments would delivered securely to people living in shared rented accommodation. However, she criticised the government's communication strategy, saying it had been "a little bit all over the place" about how the scheme would be rolled out.The £600 payment is part of the Northern Ireland Energy Bills Support Scheme and will be distributed automatically to eligible electricity customers.
The NEA director listed a number of potential problems with the roll-out which her organisation has raised with the energy regulator.One of her concerns is the fact that vouchers for pre-payment meter customers will be addressed simply "to the householder".
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